Mezzo Kirby Med Center

The apartment building itself is very well-built and renovated. The insides of the apartments are wonderful, and they do not feel cheaply made. Nevertheless, it suffers from constant issues with cleanliness. The management is made up of a bunch of the most incompetent people I have ever met. They are only friendly until you decide to rent. After that, they don’t care about your issues. The EV charger that I reported multiple times is broken and has not been fixed in the 6 months that I lived there. Even though I signed a timed lease, I needed to extend it against my will, because I did not give them 60 days’ notice. It is in the contract, but it has not been mentioned by the leasing office even once. They will ensure you pay for every little thing with multiple hidden fees. I have rented multiple apartments in various cities in the US, and I have never felt cheated and treated like that. I give it two stars because the quality of the building is quite lovely, but it is hindered by incompetent managers and predatory leasing practices. Avoid at all costs.

I lived in the Mezzo Kirby from 2019 to 2022. It was initially the Millennium Kirby and I had a great experience with the original staff, but at some point during the pandemic the building changed management to the Mezzo. Unfortunately I had a terrible experience with this staff, starting with my move-out. Because of my work schedule, I needed to move out of the building on a Sunday. I emailed the administration about a month in advance to inform them of this, and to ensure I would have access to the leasing office to use the dolly for my furniture and to drop off my keys. Tavarus, the Assistant Community Manager, assured me I would be able to move out smoothly that day. The Sunday of my move-out came and, lo and behold, the leasing office was dark and empty. I tried to contact anybody from management to help with my situation, and I eventually received an email informing me that there would be no staff coming in, I would not have access to the dolly, and I would have to leave my keys in the unlocked apartment when I left. The staff would presumably pick up the keys the next day. This was of course endlessly frustrating, and it took hours to move my stuff by hand from apartment to car. I received no word from management until a month later, when I received an email claiming I owed about $1,000 to the building for alleged damage to the hardwood floor requiring repair. This was a totally bogus claim – I had left the apartment with some scuffs on the floor, to be expected with three years of living, but nothing close to significant damage requiring that much money for repair. Also, how could the Mezzo blame me for damage to the apartment when they forced me to leave it unlocked and unattended for twenty-four hours after my move-out? It is my sincerest regret that I didn’t take pictures of the place before I left for proof of no damage, but I never imagined the building I enjoyed for three years would try to take advantage of me like this. I have been trying to dispute this debt for a year and a half now to no avail. Today I gave up and paid it. I at least want the renting community to be wary of the questionable practices I experienced with this management group. I’m glad to be rid of the Mezzo Kirby and I hope I never have to interact with the administration again.

I have been here about half a year and I’m stating why I will not be renewing my lease. Here’s why: 1) The apartments look nice from the outside and inside of your home, but the hallways have a dirty/dark vibe to it (sometimes they stink due to people leaving trash bags on the floor and I think a good washing of the hallway carpets would eliminate that). Also, the walls are extremely thin and I can hear my neighbors above me. You can also hear conversations in people’s homes from the hallway as you walk by their front doors. The parking garage entry doors to the hallways have no compressors on them so they slam shut every single time you enter/leave. 2) Someone else stated they saw or knew of someone doing drug deals in these apartments. IT’S TRUE! I’ve seen this guy twice. The sheriff car that you see outside the apartments is there for show most of the time. I never see anyone patrolling the area. 3) Mezzo Kirby office states that the top floor is for visitors only, HOWEVER, no one has any sort of parking sticker for their windshield so who’s to stop a visitor from parking on the levels 1-5?? Also, if you have a broken down vehicle or if you just want a place to park your wrecked, un-driveable, car, or if you have relatives/friends that want to park here for FREE for events at the NRG stadium, you’ve come to the right spot! During certain events, the parking spots that are on the first level are sometimes full due to people going to these events. Mezzo Kirby will not tow your car away. I see vehicles that are parked outside that have not moved the entire time I’ve been here that are just sitting there rotting away, which makes it difficult for maintenance to properly clean the property. 4) There are two entrances/exits to the parking garage. I promise you one or both of the gates are down due to the incompetent people who live here! How are these people managing to drive into these gates every single week? 5) Pray you don’t get an apartment that faces Kirby Drive because every morning, maintenance will drag the trash cans with a golf cart to the dumpster-area that WILL wake you up if you are trying to sleep in. On the positive side, I’ve only seen 2 small roaches and our apartment stays clean as can be. So thank you to maintenance for spraying the property accurately as it could be worse. The amenities are nice as well. The people in the leasing office are extremely friendly and I love how involved they are with the residents with activities and stuff. This review was all over the place so please look past that lol but this has been my true experience living here. I’ll update once I’ve left and see what else has changed. Good luck everyone!

Just moved out of my 15 month lease with Mezzo Kirby. I’d for sure recommend this place! Location was very convenient, a few minutes away from NRG stadium, Costco, walking distance from Kroger and Target, right behind a post office and a few minute drive from FedEx, etc. They have a double gate entrance and had a fair amount of guest parking. The resident gate broke just a few times but they got to fixing it ASAP each time and overall felt very safe living there and never saw any car break-ins. I absolutely loved that the staff was always responsive and super helpful. Miranda & Elaina, y’all were the best. My emails were never left unanswered. The latest they’d respond would be within 24 hours, When I had trouble with my packages they went above and beyond to help me find them, they also had a food truck every Thursday for the tenants, the gym and pool was always clean. This was the most organized and nicest staff at an apartment I’ve ever lived at. Y’all will be missed!

Stayed at mezzo kirby for 15 months and had an overall positive experience with communication, support, and resident lifestyle. Via email, staff was prompt and responded within the day regarding issues/questions. Regarding support, we had a disruptive neighbor on the floor above us and management facilitated a peaceful solution between all parties involved. When it came to resident lifestyle, management makes an effort to break up the monotony of everyday living by hosting free seasonal activities, weekly food truck visits on site, and occasional themed gift giving. From initial tour, lease signing, and final day of stay, Miranda was our point of contact. She was consistently communicative and accessible to address our concerns. We got to know Elaina throughout our stay and they both became our preferred points of contact. People come and go from apartments all the time but being acknowledged and recognized by them let us know that we were not to be forgotten after we signed the initial lease. Our apartment experience at Mezzo Kirby was comfortable, easy going, and pleasant. Come for the location, stay for the customer service.

It's been 4 weeks now at Mezzo Kirby. Location in the Houston Medical Center is amazing and particularly convenient being right next to both Target and Kroger. The pool, fitness center, clubroom, conference rooms and dog park are incredible. The office staff and maintenance team are all phenomenal. You can tell they really care about their residents and making this a great place to live. We looked at several apartment homes in Houston before choosing Mezzo and so glad we chose here. I can definitely see why everyone says they're the best apartments in the Med Center!